Frequently Asked Questions

We provide plumbing and heating services in New Hampshire, Southern Maine, and Northern Massachusetts, including:

New Hampshire: Dover, Portsmouth, Rochester, Exeter, Hampton, Salem, and more.

Southern Maine: Kittery, York, Berwick, and nearby coastal towns.

Northern Massachusetts: Amesbury, Newburyport, Haverhill, Salisbury, Andover, North Andover, and surrounding areas.

Not sure if we cover your location? Give us a call—we’re happy to help.

Plumbing costs depend on the scope of the job. For larger projects such as boilers, kitchen and bath remodeling, and other major services, we start with a free estimate. We pride ourselves on fair, transparent pricing—so there are no surprises.

We’re known for:

• Fast, dependable service.

• Expert technicians.

• Family-owned values.

• Top reviews from homeowners in NH, ME, and MA.

If you need help with plumbing or heating, get in touch with us today—we’d be happy to show you why so many customers trust Boucher & Sons.

Absolutely. We specialize in:

• Tankless water heaters.

• Radiant floor heat.

• High-efficiency boilers.

• Smart heating solutions.

These are perfect for reducing utility bills and increasing comfort in New England homes. Contact us today to discuss the best energy-efficient options for your home and get a free estimate.

Yes, we do! Our pre-purchase plumbing inspections help buyers feel confident in their investment and identify potential problems before closing. Contact us to schedule your inspection and get peace of mind before you buy.

We repair and install:

• Boilers.

• Radiant heat systems.

• Baseboard heating.

• High-efficiency models.

Contact us today to schedule service or request a free estimate for your heating system needs.

Common causes include:

• Faulty thermostats.

• Ignition/pilot issues.

• Blower motor failure.

• Low water pressure in boilers.

If your heating system isn’t working properly, contact us today—we’ll diagnose the issue and get it running efficiently again.

The most common sign homeowners notice is water on the floor around the boiler. We also pay attention to the age of the equipment, rising fuel costs, and situations where replacement parts are becoming difficult to find.

It depends on the condition of the boiler. We aren’t going to recommend replacement if the boiler still has plenty of life left and the issue can be repaired. If the problem is related to controls, piping, or other components, we can often make repairs and keep the system operating properly.

When a boiler fails during the winter, it becomes an emergency situation. There may be concerns about the house freezing or losing heat during extremely cold weather. Replacing a boiler before it reaches that point gives everyone more time to plan and make informed decisions.

The biggest factors are the type of equipment selected and the size of the boiler required for the home. Proper sizing depends on factors like the size of the house and the amount of radiation throughout the heating system.

Many homeowners experience sticker shock because their last boiler replacement may have been 20 years ago. Like many products today, heating equipment and installation costs have increased significantly over time.

Hydronic heating uses hot water, while forced hot air systems use ductwork to move heated air throughout the home. We primarily work with hydronic systems, including baseboard heat, radiators, and radiant heating.

The most common winter emergencies we respond to are equipment failures and freezing-related issues. These situations often occur during the coldest periods of the year, which is why proactive maintenance and planning are so important.

We strongly recommend annual service. Regular maintenance helps identify issues before they become major problems and can significantly extend the lifespan of heating equipment.

We recommend asking about the materials being used, the installation process, permits, licensing, and customer reviews. It’s also important to understand exactly what is included in the proposal before making a decision.

Our philosophy is simple: do the job right, answer the phone, and make things right if something goes wrong. We believe communication matters, and we follow up with customers after installations to make sure everything is working properly and to answer any questions they may have.

Signs include:

• Bad taste or odor in tap water.

• Hard water buildup.

• Cloudiness or sediment in water.

If you’re noticing any of these issues, contact us today—we’ll test your water and recommend the right filtration solution.

This depends on water quality and filter type. We’ll recommend a schedule based on your system.

Radiant heating uses heated water running through tubes beneath your floor to warm your home evenly—no vents, no drafts. Contact us today to learn more or schedule an installation for your home.

Very. It uses less energy than forced air because it heats objects, not just air, and runs at lower temperatures. Contact us today to learn more about energy-efficient heating options for your home.